About the role
- Support the Centre Head in the day-to-day management of center operations.
- Ensure smooth functioning of preschool and daycare activities.
- Monitor implementation of organizational policies, procedures, and SOPs.
- Assist in maintaining high operational standards across all areas of the center.
- Ensure timely resolution of operational concerns.
- Support implementation of the preschool curriculum and academic programs.
- Monitor classroom activities to ensure adherence to academic standards.
- Assist teachers in lesson planning, classroom management, and activity execution.
- Conduct classroom observations and provide constructive feedback.
- Ensure age-appropriate learning experiences for children.
- Support admissions activities and achievement of enrollment targets.
- Conduct center tours and counselling sessions for prospective parents.
- Assist in lead follow-up and admissions conversion activities.
- Build and maintain positive relationships with parents.
- Address parent queries, concerns, and feedback in a timely and professional manner.
- Support supervision of teaching, daycare, and support staff.
- Assist in monitoring staff attendance, punctuality, and performance.
- Guide and motivate team members to achieve organizational objectives.
- Support onboarding and orientation of new employees.
- Foster a positive, collaborative, and child-centric work culture.
- Ensure implementation of child safety and safeguarding policies.
- Monitor compliance with health, hygiene, and safety standards.
- Ensure children are supervised appropriately at all times.
- Address incidents and emergencies promptly and professionally.
- Support the creation of a safe, nurturing, and inclusive environment.
- Maintain regular communication with parents regarding children's progress and well-being.
- Support parent meetings, orientation programs, and engagement activities.
- Handle routine parent concerns and escalate critical issues when necessary.
- Promote parent satisfaction and retention initiatives.
- Build trust and strengthen relationships with families.
- Coordinate center celebrations, annual events, parent engagement programs, and special activities.
- Support planning and execution of admission drives and promotional events.
- Ensure smooth conduct of center-level activities and programs.
- Encourage staff participation in events and initiatives.
- Assist in maintaining center records and documentation.
- Ensure proper maintenance of student files, attendance records, and operational documents.
- Support compliance with documentation requirements and audits.
- Prepare reports and updates as required by management.
- Ensure classrooms, daycare rooms, and common areas are clean, safe, and well-maintained.
- Coordinate with Admin and Maintenance teams regarding facility requirements.
- Monitor availability of educational materials, supplies, and resources.
- Report maintenance issues and follow up on resolution.
- Ensure compliance with organizational policies and operational guidelines.
- Support implementation of child protection and safeguarding standards.
- Assist during audits, inspections, and management reviews.
- Ensure adherence to quality standards established by Kidzonia.
- Assist in monitoring center expenses and resource utilization.
- Support collection follow-ups and administrative processes where applicable.
- Ensure efficient utilization of center resources and materials.
- Assist the Centre Head in achieving operational and business objectives.
- Act as the point of contact in the absence of the Centre Head.
- Represent the center professionally during parent interactions and center activities.
- Support implementation of organizational initiatives and projects.
- Demonstrate leadership and accountability in all center operations.
- Promote Kidzonia's values of care, creativity, respect, safety, and professionalism.
- Ensure all staff maintain a child-centric and parent-friendly approach.
- Support initiatives that enhance parent trust, child development, and center reputation.
- Lead by example through positive attitude, teamwork, and ethical conduct.
- Bachelor's Degree in Education, Early Childhood Education, Child Development, Psychology, Management, or related field.
- Postgraduate qualification in Education or Management will be an added advantage.
- ECCE, Montessori, NTT, or equivalent certification preferred.
- 3–6 years of experience in a Preschool, School, Daycare, or Educational Institution.
- Minimum 1–2 years of experience in a supervisory, academic coordination, or leadership role preferred.
- Experience in admissions, parent management, and team handling will be an advantage.
- Leadership and Team Management.
- Parent Counselling and Relationship Management.
- Admissions and Enrollment Support.
- Academic Monitoring and Classroom Observation.
- Child Safety and Safeguarding Awareness.
- Communication and Interpersonal Skills.
- Problem Solving and Conflict Resolution.
- Planning and Organizational Skills.
- Documentation and Reporting.
- Customer Service Orientation.
- Caring, patient, and approachable.
- Strong leadership and people management abilities.
- Child-centric and parent-focused mindset.
- Positive attitude and professional demeanor.
- Proactive and solution-oriented.
- Ability to multitask and work under pressure.
- High level of integrity, responsibility, and accountability.
- Full-time, on-site role.
- May require availability during admissions drives, events, parent meetings, and special programs.
- Regular interaction with children, parents, teachers, staff, and management.
- Dynamic environment requiring flexibility, leadership, and strong coordination skills.
- Responsible for supporting the smooth functioning and overall success of the center.