About the role
Replacement to Current manager Role : Assistant / Deputy Manager : Customer-facing grievances, direct resolution, team coaching.
- Strong communication
skills
- Experience in grievance
handling/customer service
- Ability to manage
frontline staff
- Knowledge of Motor Insurance will be added advantage
- (Compliance & Process
Focus)
- Analytical mindset
- Knowledge of insurance
regulations and grievance redressal norms
- Skilled in reporting,
audits, and process improvement
- Ability to present to senior management