About the role
Assistant General Manager - Operations
1. Inbound Operations
Manage end-to-end inbound activities from vehicle arrival to final put-away.
Plan manpower, dock capacity, shifts, and workload based on inbound volume.
Ensure timely unloading, counting, receiving, GRN, QC, and put-away.
Monitor inbound TAT and ensure zero/minimum vehicle detention.
Coordinate with procurement, transport, vendors, inventory, and operations teams.
2. Put-away & Inventory
Ensure timely and accurate put-away of all received inventory.
Maintain high inventory accuracy between WMS/system stock and physical stock.
Monitor put-away pendency, bin accuracy, virtual put-away, overage/shortage, and inventory discrepancies.
Drive cycle counts, stock audits, and RCA for inventory variances.
Ensure proper SKU/bin/location management.
3. Quality & Loss Control
Ensure QC compliance for grocery/FMCG products, including expiry, damage, packaging, quantity, and batch checks.
Control inbound shortages, damages, excess receipts, wrong SKU, and vendor-related discrepancies.
Drive RCA and CAPA for inventory losses and repeated process failures.
Ensure compliance with allowable shrinkage targets.
4. Productivity & Cost Management
Set and monitor productivity targets for unloading, receiving, QC, and put-away teams.
Optimize manpower and reduce overtime/contract labour dependency.
Track Opex, manpower cost, equipment utilization, and operational efficiency.
Identify opportunities for process automation and cost reduction.
5. People Management
Lead and develop large inbound, receiving, QC, and put-away teams.
Define KRAs/KPIs and conduct regular performance reviews.
Train team members on SOPs, WMS processes, safety, quality, and inventory controls.
Manage attendance, manpower deployment, performance issues, and disciplinary actions as per policy.
6. Process & Compliance
Implement and audit SOPs for inbound operations.
Ensure compliance with safety, 5S, hygiene, food-safety, and company policies.
Conduct regular process audits and close identified gaps.
Drive continuous improvement and standardization across shifts.
7. Stakeholder Management
Work closely with Zepto/client operations, procurement, transport, inventory, quality, finance, HR, and IT/WMS teams.
Share daily/weekly MIS and operational performance dashboards.
Escalate critical operational issues with clear RCA and action plans.