About the role

Role: Site Reliability Engineer

Location: All EXL Location(Pune preferred)

Work Mode: Hybrid.

Shifts : Rotational Shifts(Shift Coverage: 06:00 AM – 03:00 PM or 03:00 PM – 12:00 AM)

Experience: 3 to 5 Years

Key Role and Responsibilities:

• Strong hands-on experience with DevOps and CI/CD tools, including Terraform, Jenkins, and AWS CodePipeline, with the ability to create and modify infrastructure code.

• Hands-on experience with AWS services, including Amazon API Gateway, Amazon EKS, Amazon RDS, Amazon EC2, Amazon ElastiCache, Amazon OpenSearch Service, Amazon S3, and Amazon VPC.

• Experience with Amazon CloudWatch, Dynatrace, and Splunk for monitoring and observability.

• Experience in production monitoring, deployment support, incident management, troubleshooting, and root cause analysis. Must Have: Roles & Responsibilities

• Develop, maintain, and modify Terraform code for AWS infrastructure and services. • Build and support CI/CD pipelines using Jenkins and AWS CodePipeline.

• Manage application and infrastructure deployments across environments.

• Provide L2 production support, including monitoring, incident management, troubleshooting, and root cause analysis.

• Resolve production issues and make required code changes in supporting services.

• Monitor application and infrastructure health using CloudWatch, Dynatrace, and Splunk.

• Support the hybrid deployment model where applications run on AWS while execution remains on the Mastercard side.

• Provide support during the assigned shift to cover Vancouver and US business hours.

Education : : Bachelorette Degree in IT/Computer Engineering or similar field with 3 to 5 years of relevant experience.

Responsibilities