Assistant Manager

We are seeking an experienced Assistant Manager - Full Stack Development and Application Support (. NET) to lead the support, maintenance, enhancement, and delivery of enterprise applications built on Microsoft technologies. This is a techno-functional leadership role requiring strong expertise across ASP. NET, C#. NET, VB. NET, SQL Server, APIs, application support, and production operations. The successful candidate will serve as a senior technical lead, driving application stability, managing critical incidents, overseeing development activities, mentoring team members, and collaborating with business stakeholders and cross-functional technology teams. The role combines hands-on development, production support, technical leadership, and service delivery responsibilities

The candidate will have responsibilities across the following functions:

Front-End Development (ASP. NET):

• Design, develop, and maintain enterprise web applications using ASP. NET.
• Develop responsive, scalable, and user-friendly web interfaces.
• Implement frontend business logic and user workflows.
• Collaborate with UX, business analysts, and stakeholders to deliver effective user experiences.
• Drive modernisation and optimisation of existing web applications.

Back-End Development (. NET Technologies):

• Design, develop, and enhance backend services using: C#. NET, VB. NET Framework. NET-based APIs and services
• Build reusable components, libraries, and enterprise application frameworks.
• Lead code reviews and enforce development standards and best practices.
• Perform debugging, performance tuning, and application optimisation.
• Drive secure coding practices and application lifecycle management.

API and Integration Development:

• Design, develop, and support REST APIs and enterprise integrations.
• Integrate internal and external business applications.
• Work with: REST APIs, JSON, XML, Web Services
• Troubleshoot integration, authentication, and connectivity issues.
• Support enterprise-wide integration initiatives and modernisation programs.

Database and Data Management:

• Develop and optimise SQL Server database objects, queries, stored procedures, and views.
• Perform database performance tuning and troubleshooting.
• Support data validation, reconciliation, and reporting requirements.
• Collaborate with database administrators on capacity planning and system optimisation.
• Support and maintain SSIS packages, scheduled jobs, and data-processing workflows.
• Ensure data quality, integrity, and security standards are maintained.

Application Management and Production Support:

• Provide leadership for Level 3 and Level 4 support of enterprise applications built on Microsoft technologies.
• Act as the primary escalation point for complex application, infrastructure, integration, and database-related issues.
• Lead incident management, root cause analysis (RCA), problem management, and service restoration activities.
• Ensure adherence to SLA commitments and operational excellence standards.
• Coordinate with infrastructure, database, middleware, security, and vendor teams for issue resolution.
• Drive continuous service improvement initiatives and operational efficiency programs.
• Participate in major incident management calls and executive-level communications when required.
• Ensure compliance with ITIL processes including: Incident Management, Problem Management, Change Management, Release Management, Service Request Fulfilment.
• Oversee application health monitoring, performance tracking, and operational reporting.
• Maintain support documentation, SOPs, knowledge repositories, and operational runbooks.

The core requirements for the job include the following:

Front-End Technologies:

• ASP. NET
• ASP. NET MVC
• Web Application Development
• Responsive UI Development
• HTML
• CSS
• JavaScript

Back-End Technologies

• C#. NET
• VB. NET
• NET Framework
• Object-Oriented Programming (OOP)
• Enterprise Application Development

API and Integration Skills:

• REST APIs
• JSON
• XML
• Web Services
• API Security and Authentication

Database Technologies:

• Microsoft SQL Server
• SQL Query Optimisation
• Stored Procedures
• Database Performance Tuning
• Data Modeling

Automation and Tools:

• PowerShell Scripting
• SSIS
• Application Monitoring Tools
• Release and Deployment Management

Support and Operations:

• Production Support
• Incident Management
• RCA
• Problem Management
• Change Management
• ITIL Processes

Experience and Qualifications:

• 10 years of experience in Full Stack Development and Enterprise Application Support.
• Strong hands-on experience in: ASP. NET, C#. NET, VB. NET, SQL Server, REST APIs, Enterprise Application Support
• Experience managing complex production environments and business-critical applications.
• Proven experience leading technical teams and mentoring developers.
• Strong understanding of software development lifecycle (SDLC) and support models.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent experience.

Communication and Leadership Skills:

• Excellent verbal and written English communication skills.
• Strong stakeholder management and customer-facing capabilities.
• Ability to communicate effectively with technical and non-technical audiences.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to lead teams during critical production incidents.
• Strong ownership, accountability, and delivery focus.

Nice to Have:

• Experience with Azure services and cloud-native applications.
• Exposure to DevOps and CI/CD pipelines.
• Experience with microservices architecture.
• Knowledge of application security best practices.
• ITIL Certification.
• Experience working in global enterprise environments.
• Microsoft certifications in NET or Azure technologies.