About the role
Field Collections Experience Mandatory!
Key Responsibilities
- To Manage In-house Team Leaders, followed by vendor management at location level.
- Control portfolio in terms of Physical collections & CRR indicators in External domain.
- Reports Management which will support in tracking field team performance.
- Departmental liaising to improve team performance.
- Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services
- Must be good in planning, Operational challenges & problem solving.
- Analyse team performance and provide corrective action for improvement.
- Ensure proper quality controls on the set process
- Customer escalation and complaints management in coordination with other departments.
- Training and development for team Motivation.
Requirements
- Graduation Mandatory.
- Candidate should have field team handling experience(TLs/Agents)
- Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation.
- Should be able to coordinate with other department efficiently to resolve queries.