About the role
- Supporting the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
- Monitoring service quality by conducting sample checks on calls and emails
- Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity
- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery
- Recruiting, training, coaching and performance managing the customer service team
- Analyse customer care data and statistics to obtain results useful in taking key business decisions.
- Assign and designate job territories to customer care staff according to their performance and history
- Handle tough or complex customer issues by analysing said problems to come up with solutions effective in addressing customer complaints.
RequirementsExperience Required:
1. Minimum 5 years in customer care and support
Skills for Success:
1. Excellent Communication
2. Should be fluent in English,Tamil, Hindi,Telugu,Malayalam.
3. Capable of training a team
4. Good at Handling customer queries5. Customer centric attitude
BenefitsPerks and Benefits
Performance based variable pay
Employee friendly environment
Monthly employee engagement
Annual vacation