About the role
- Own day-to-day communication and relationship management for assigned accounts
- Convert client objectives into clear, actionable briefs for internal teams
- Coordinate execution across SEO, Content, Paid Media, Social and Creative, keeping timelines and TATs on track
- Run client calls, status updates, and performance discussions with confidence
- QC deliverables before they go to the client - accuracy and polish are non-negotiable
- Close the loop on client feedback and rework, quickly and without chasing
- Track performance against agreed KPIs and scope, and flag gaps or opportunities proactively
- Support upsell/cross-sell conversations as account needs evolve
- Partner with senior management on account strategy, scope, commercials and retention
- Flag risks and dependencies early - no surprises for clients or leadership
- 2–3 years in Client Servicing / Account Management, ideally at a digital or integrated marketing agency
- Working knowledge of SEO, Paid Media, Social, Content and Creative - enough to brief, question and QC each discipline
- Sharp communication and stakeholder-management skills, written and verbal
- Strong ownership instincts and follow-through - things don't fall through the cracks on your watch
- Comfort juggling multiple accounts and internal teams at once, in a fast-paced environment
- Ease with data, reports, dashboards and client-facing presentations
- Experience on integrated/360° accounts with multiple senior stakeholders
- Working familiarity with GA4, Search Console, Excel/Sheets, Looker Studio (or equivalent)
- A track record of driving account growth, upsell or cross-sell
- Awareness of AEO/GEO and AI-driven search as an emerging discipline
- Clients see you as proactive, not reactive
- Deliverables are consistently on time and on quality
- Internal teams know what's expected of them and when
- Issues and opportunities get flagged before they're asked about
- Accounts hit their KPIs - and grow