About the role
Designation - Key Account Executive/Client Servicing - StaffingExperience - 3+ YearsLocation - Mumbai, Maharashtra (Andheri East)Salary Bracket - 5-6 lpa
Role Overview:Responsible for managing key client accounts, building strong stakeholder relationships, ensuring seamless staffing service delivery, and driving client retention and account growth.
Key Responsibilities:
- Manage key client accounts and act as the primary point of contact for client requirements, queries and escalations.
- Understand workforce requirements and coordinate with recruitment and operations teams for timely fulfilment and deployment.
- Build strong relationships with key client stakeholders through regular meetings, reviews and business discussions.
- Monitor account performance, SLA/KPIs, manpower deployment, attrition and service quality.
- Drive resolution of operational, payroll, compliance and employee-related issues in coordination with internal teams.
- Identify opportunities for account expansion, new business, cross-selling and increased manpower requirements.
- Handle commercial discussions, rate negotiations, agreement renewals, invoicing and payment follow-ups.
- Prepare account MIS and performance reports and provide regular updates to clients and senior management.
- Proactively identify account risks, improve service quality and ensure long-term client retention.
Key Skills-
- Excellent client communication and relationship-management skills
- Strong coordination and follow-up abilities
- Good understanding of staffing/manpower operations
- Knowledge of payroll and statutory compliance
- MIS and Excel proficiency
- Problem-solving and negotiation skills
- Ability to manage multiple clients and priorities
- Willingness to travel for client visits
Why join BYLD:Perks & Benefits:
- Learn directly from industry experts with 20+ years of experience
- Opportunity to work in a dynamic and collaborative environment.
- Professional development and growth opportunities.
- Gain experience in world class management practices
- Insurance Benefits (Medical and Accidental) for all employees
- Multi-level Rewards programs for all employees