About the role
Job Summary
We are seeking a detail-oriented Assistant Manager – CRM to manage post-OC (Occupancy Certificate) and possession-related activities at site. This role involves coordination with internal teams and communication with customers to ensure a smooth handover process.
Key Responsibilities
Post-OC & Possession Management
•Handle the process from OC receipt to final possession handover
•Follow internal processes and maintain documentation
•Maintain records of customer interactions and handovers
Snagging & Quality Coordination
•Conduct snagging inspections with customers
•Track and follow up on closure of observations
•Coordinate with relevant teams for resolution
Handover & Documentation
•Ensure units are ready prior to possession
•Prepare and verify documents such as possession letters, forms, and payment records
•Coordinate with accounts for payment status and closure
•Maintain proper documentation records (physical and digital)
Customer Interaction
•Act as a point of contact for customers after OC
•Respond to queries and provide updates
•Support a smooth possession experience
Coordination
•Work with internal departments including projects, legal, accounts, and facility teams
•Monitor completion of pre- and post-possession activities
Process & Reporting
•Follow standard operating procedures
•Maintain reports and share updates with management
Candidate Requirements
•4-5 years of experience in CRM or post-sales, preferably in real estate
•Experience in possession and handover processes is preferred
•Good communication and coordination skills
•Ability to manage multiple tasks and follow timelines
•Basic knowledge of documentation and reporting
Key Skills
•Coordination and follow-up
•Attention to detail
•Communication skills
•Process-oriented approach
•Accountability
Job Types: Full-time, Permanent