Assistant Manager - Executive Service (D&A)

POSITION   :    ASSISTANT MANAGER / EXECUTIVE - SERVICE (D & A)

Work level  :    04

RESPONSIBILITY   :

1. Inspecting/Testing/Repair/dispatch clearance of SEW Electronics products, Making Report's &

   sending Estimates and dispatch advice to Dispatch dept.

2. Pre-Dispatch testing of New Inverter received in Lab on T-order and maintaining its record.

3. Testing the rejected and returned material from customer and necessary actions for taking the

   same in to stock, in co-ordination with materials dept.

4. On line (Thro. Telephonic conversation) service support to customers / branch engineers on service

   / Commissioning of electronics.

5. First line of contact for Germany / Invertek on information related to Repairs & technical support of

   electronics products - Jointly (Manager D&A).

6. Recommendations for inventory maintenance of critical components of repairs to smoothen the

   repairing activity - Jointly (Manager D&A).

7. Maintaining Service documentation for all Service conducted.

8. Maintain the Service center and all the required tools, tackles, equipment in good working condition

   and timely maintenance/ calibration of the same.

9. Getting the Old units back from customer for which we had already sent the FOC replacement.

10. Sending Objection report to Germany / Invertek for Warranty Failure case for getting the free

   replacement from Germany / Invertek.

11. Receiving SRF from the respective sales dept and allocating the job to service engineers and to

   follow up till the completion of job.-Jointly (Manager D&A).

12. Co-Ordination in the expansion project including the new Repair setup and Assembly of electronics

products.

13. Training on repair & testing to the New Joined Engineers.

14. Maintenance of Quality Manual System.

AUTHORITIES:

1. Preponement - Postponement of Repair job.

2. Service Job allocation to electronics service team - Jointly (Manager D&A).

3. Signing of Inspection and test reports / Service Report, SRL & dis-assembly orders.

4. Making and sending the Service estimate.

5. Authority to certify the warrantee cases - Jointly (Manager D&A).

DIMENSIONS:

No of Repair Jobs   :    150

Repair Revenue    :    30 lacs per year

PROFILE:

EDUCATION      :    BE or Diploma in Electrical / Electronics from recognized institute

EXPERIENCE      :    BE - 1 - 2 years of experience, Diploma - 4 - 6 years of

                         expereince in the field of Drives & Automation.

SKILLS     :    Repair or maintenance in drives and automation products. Good

REQUIRED            Communication Skills would be an added advantage.

Not to be photocopied and / or given to others without permission of the issuing authority. "Uncontrolled if printed".