About the role
KEY RESPONSIBILITIES/ ACCOUNTABILITIES Budgeting & Financial Coordination Support preparation and monitoring of CAM budgets and operational expenses. Review vendor invoices, monthly provisions, and coordinate with finance teams for timely processing. Monitor utilization of common area maintenance funds and identify opportunities for cost optimization. Tower Operations & Upkeep Ensure upkeep and presentation of lobbies, corridors, common areas, podiums, and tower amenities. Conduct daily tower inspections and track closure of observations. Monitor housekeeping, horticulture, pest control, and security service delivery within assigned towers. Ensure adherence to site quality standards and SOPs. Customer & Occupant Management Act as SPOC for residents of assigned towers. Ensure timely resolution of service requests, complaints, and escalations. Maintain complaint tracker and monitor closure within agreed TAT. Conduct periodic resident interactions and satisfaction checks. Society / Tenant Management Support society formation, handover processes, and transition activities wherever applicable. Coordinate with Resident Welfare Associations (RWAs), societies, and commercial occupiers on operational matters. Facilitate approvals, NOCs, and documentation as per company policies. Vendor & Contract Management Supervise day-to-day activities of housekeeping, security, and other service partners. Monitor manpower deployment and SLA adherence. Verify service delivery and maintain operational records Maintenance & Utilities Coordination Coordinate with technical teams for maintenance activities impacting assigned towers. Monitor tower-specific utility consumption including water, electricity, and DG backup services. Track equipment downtime, service disruptions, and closure of maintenance observations. Escalate recurring issues and support resolution. Reporting & Governance Maintain occupancy, complaints, tower inspection, and service performance records. Prepare periodic MIS on complaints, resident feedback, and operational observations. Support audits and compliance inspections. Events & Community Engagement Coordinate resident engagement activities, community events, and tenant programs. Support initiatives aimed at enhancing customer experience and community participation. Continuous Improvement Identify opportunities to improve service levels, operational efficiency, and customer satisfaction. Drive initiatives related to sustainability, waste management, energy conservation, and service excellence.