About the role
- Supervise the day-to-day work of recruiters supporting high-volume, full-cycle recruitment for defined HOS and ILOB roles within an assigned line of business.
- Set clear daily priorities, assign work, and maintain focus on candidate throughput through offer extension.
- Monitor requisition activity, recruiter capacity, pipeline health, and workflow bottlenecks; adjust assignments within the team as needed.
- Monitor recruiter productivity and review daily service-level agreements, key performance indicators, and operational metrics to drive performance.
- Use applicant tracking system data, Power BI dashboards, and structured reports to identify trends, risks, and opportunities for improvement.
- Provide timely performance updates and escalate delivery, capacity, quality, or compliance concerns to the Senior Manager for resolution.
- Coach, develop, and support recruiters through regular feedback, performance discussions, and on-the-job guidance.
- Address underperformance promptly, establish improvement expectations, document actions, and partner with the Senior Manager as appropriate.
- Promote accountability, collaboration, urgency, and a strong service orientation across the team.
- Ensure recruiters adhere to standardized recruitment processes, governing guidelines, documentation requirements, and approved hiring practices.
- Review work quality and data accuracy, identify process gaps, and reinforce consistent use of the applicant tracking system and related tools.
- Support implementation of process improvements and operational changes that improve speed, consistency, quality, and candidate experience.
- Maintain effective communication with Talent Acquisition leaders and business stakeholders regarding progress, risks, priorities, and hiring outcomes.
- Resolve day-to-day recruiting issues within the team and escalate matters requiring broader leadership support or business decisions.
- Partner with the Senior Manager and related teams to ensure aligned execution and timely completion of hiring activities.
- Demonstrated experience supervising or leading a Talent Acquisition delivery team.
- Experience supporting high-volume, full-cycle recruitment in a fast-paced environment.
- Experience monitoring recruiter productivity, service levels, and operational metrics.
- Strong people leadership, coaching, and performance management skills.
- Strong written and verbal communication skills and the ability to provide clear direction and feedback.
- Ability to work effectively in a fast-paced, high-demand environment while managing competing priorities.
- Strong process orientation and commitment to standardized workflows, governing guidelines, and documentation requirements.
- Data-oriented approach with the ability to interpret recruiting metrics, identify trends, and drive corrective action.
- Strong problem-solving and issue-resolution skills, including sound judgment regarding escalation.
- Proficiency with Microsoft Office, Outlook, Power BI, and applicant tracking systems (ATS).
- Provides clear daily direction and holds team members accountable for productivity, quality, and service outcomes.
- Uses data and operational metrics to identify issues, prioritize actions, and improve team performance.
- Communicates clearly, listens effectively, and builds productive relationships with team members and stakeholders.
- Demonstrates strong process discipline and reinforces consistent execution, documentation, and data quality.
- Coaches constructively, addresses performance issues promptly, and recognizes strong contributions.
- Remains organized, responsive, and composed while managing high volumes and changing priorities.
- Applies practical problem-solving skills and escalates issues appropriately.
- Handles confidential candidate, employee, and business information appropriately and demonstrates ethical leadership.