About the role
- Responsible for Field/internal Customer Quality of Aggregate & Driveline.
- Handling field/warranty complaints, one of field concern, early mileage failure & PDI Concern.
- Field failure parts tracking & analysis in coordination with Product stakeholders for RCA & actions, effective interaction with internal customers/dealers
- Warranty data analysis, monitoring & initiate proactive actions for complaint reduction.
- Handly independently critical field issues & closure.
- Ensure timely closure of field failures with structured problem solving approach (QC story/G8D).
- Conduct Product & Process Audits of Assembly & Machine shop.
- Responsible for all field concerns related CTQ audit, vehicle plant audits & Dock Audit of RFD aggregates.
- Supplier visits for failure parts Root cause analysis & verify the controls.
- Effective monitoring/tracking & interpretation of MIS / reports
- Conduct product audits (Global Demerit Audit of Aggregates as per plan for existing & upcoming launch model with ensuring on time NC closure, Outgoing Quality audit of RFD products/gears).
- Frequent visits on Dealerships for critical issues diagnostic & Trouble shooting.
- Co-ordinate Product Deviation & closure tracking.
- Prepare presentation for Repair Orders, MIS & Tracking sheet for Senior Management review.
- Attend ECN changes meeting & validate the effectiveness in GD audit.
- Actively involve in New projects & ensure all open clearance in each phase.
- Regular dealer connect for customer requirements understanding & closure