About the role
Ocean Export Operations
- Manage end-to-end FCL/LCL ocean export operations, from booking and documentation to customs clearance, vessel departure and shipment closure.
- Monitor vessel schedules, SI/VGM cut-offs, gate-in deadlines and shipment milestones to ensure timely execution.
- Oversee booking confirmations, container movement and cargo handover within defined timelines.
- Ensure accurate shipment updates in the operating system and adherence to customer SOPs and service levels.
- Resolve operational bottlenecks and implement corrective actions to prevent delays.
Documentation & Customs Coordination
- Ensure accuracy of shipping instructions, Bills of Lading, commercial invoices, packing lists and other export documents.
- Manage customs clearance, shipping bill processing and Let Export Order (LEO) in coordination with CHA/customs teams.
- Ensure timely submission of VGM, shipping instructions and other mandatory documentation.
- Oversee HBL/MBL issuance, verification, amendments and release within prescribed timelines.
- Ensure compliance with customs regulations, port requirements, shipping line procedures and internal controls.
- Maintain accurate shipment records for audit and compliance purposes.
Shipping Line & Vendor Management
- Manage shipping line/NVOCC engagement for bookings, space availability, container allocation and equipment positioning.
- Monitor carrier and vendor performance against agreed service levels.
- Track detention, demurrage, rollovers and other shipment-related costs; resolve discrepancies and minimize avoidable expenses.
- Handle operational escalations and ensure timely resolution of shipment exceptions.
- Drive service efficiency and customer satisfaction through effective issue resolution and stakeholder management.