About the role
Requirements:
- 3–6 years of experience in Travel BPO operations with team handling exposure.
- Strong knowledge of travel processes (Airlines, OTA, GDS preferred).
- Excellent communication, leadership, and problem-solving skills.
- Ability to manage targets in a fast-paced environment.
- Proficiency in MS Office and reporting tools.
Key Responsibilities:
- Manage and mentor operations teams to achieve productivity, quality, and SLA targets.
- Monitor daily performance metrics and implement improvement initiatives.
- Handle client coordination, escalations, and process compliance.
- Drive process efficiency, customer satisfaction, and operational excellence.
- Support training, workforce planning, and team development activities.
Graduate and above