About the role
- Monitor customer accounts to ensure payments are received within agreed terms
- Maintain accurate records of customer accounts, credit limits and collection activities
- Prepare regular reports on debtor balances, aging analysis and collection performance
- Chase overdue invoices via emails and calls and update reports in real time
- Liaise with all relevant departments to resolve disputes and discrepancies
- Escalate high-risk accounts to management and recommend appropriate action
- Prepare cash forecast files based on multiple factors
- Need to align with cash application team to ensure correct allocation of cash receipts
- Calls with Agency and Client to provide update on debtor report
- Meet defined SLAs for timeliness, accuracy and responsiveness