About the role
JOB DESCRIPTION
POSITION
1
DESIGNATION
Assistant Manager/Deputy Manager
POSITION GRADE
L1/L2
JC CODE
DEPARTMENT
PCVC
REPORTING POSITION
WORK LOCATION
Goregaon (East), Mumbai. Corporate office
KEY RESPONSIBILITIES
Weightage
·Handle Outbound calls customers to complete the physical medicals prior to policy issuance
·Should maintain a Professional behaviour with the customer throughout the calling process.
·Give complete and correct information on all the product purchased by the customer
·Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
·Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.
·Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
·Adherence to Information Security norms & quality process norms.
·To be aware of and comply with any updates about the process
·Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
·
TOTAL
100%
REQUIRED QUALIFICATION AND SKILLS
Qualification: Graduate – preferably
Work experience in years: 1- 3 years
Skills / experience required
·Candidates with preferably Insurance background/Voice - Customer service industry
·Candidates with fluency in local languages will be an added advantage (Telugu, Kannada, Assamese, Bengali, Tamil and Malayalam,)
·Candidate should have a pleasing personality and should be presentable.
- Should be dedicated and display integrity.
- Willingness to learn with an attitude of continuous improvement.
- Willing to work in rotational shifts