About the role
- External customer complaints handling through warranty analytics, Graphical representation of data & dealer calling for logical conclusion and inferences.
- Drive CFT for Gemba analysis & deploying actions at manufacturing, aggregate & supplier process.
- Should have good knowledge of vehicle systems & able to do troubleshooting to identify the root-cause of failure.
- Should have good knowledge of wiring layout & it’s interface in vehicle.
- Plan & excute dealer and yard audits.
- Resource allocation & monitoring for PDI Audits of vehicles.
- Ensure dynamism in Inspection plan in line with field feedback.
- Capability Building of blue collar for product evaluation.
- Ensure effective utilization of resources through Cost Management (Revenue & Capital).
- Apex QCRT (Quick Concern Resolution Team) champion.
- Ensure systems & processes are in line with ISO/TS 16949.
- Prepare Lesson learnt for new projects.
- Project quality status monitoring for all quality indicators.
- Execute LSP Audit for new products.
- Ensure gauge / equipment calibration and MSA study as per plan.
- Release the Weekly/monthly MIS report of Health Status of Shop
- Take efforts for Benchmarking & horizontal deployment of Good systems & New initiatives.
Diploma/ BE Mechanical Engineering
General Experience3 to 5 years (minimum) In Automobile industry
System Generated Core Skills Analytical Thinking Communication Skills Consumer Focus Equipment Handling & Maintenance Forecasting Interpersonal Skills Measurement System Analysis (MSA) Metallurgy Microsoft Office Project Management Monitoring SST Parameters Statistical Process Control (SPC) Teamwork Product Knowledge - Vehicle System Demand Management Quality Control