About the role
Experience: 5–8 years of experience in operations, preferably within the BPO sector, with
strong exposure to end-to-end operational activities.
Location: Coimbatore | Work from Office
Key Responsibilities
- Manage end-to-end operational activities, including daily workflow management, resource allocation, and process execution.
- Lead and supervise teams to achieve productivity, quality, and SLA targets.
- Monitor operational performance, KPIs, TAT, and process efficiency.
- Handle client coordination, escalations, and stakeholder management.
- Prepare MIS reports and provide regular performance updates to management.
- Ensure adherence to SOPs, quality standards, and company policies.
- Identify operational gaps and implement process improvement initiatives.
- Manage workforce planning, team performance, and employee development.
- Ensure smooth execution of all operational activities from process initiation to completion.
- Strong knowledge of end-to-end operations and team management.
- Experience in process management, client handling, MIS reporting, and KPI monitoring.
- Excellent communication, analytical, and problem-solving skills.
- Proficiency in MS Excel and operational reporting tools.
RequirementsBPO Operations, End-to-End Operations, Team Management, Process Management, KPI, SLA, MIS Reporting, Client Handling