About the role
Job Title
:
Assistant Store Manager
Department
:
Retail Stores
Reports To
:
Store Manager
Role Summary
:
The Assistant Store Manager
supports the Store Manager byachieving sales targets, ensuring operational excellence, and
fostering exceptional customer experiences through team leadership and
collaboration.
Key
Responsibilities
:
Customer Focus
●Assist in fostering a customer-centric culture by
ensuring exceptional customer service.
●Exhibit emotional intelligence to build trust and rapport
with customers.
●Handling escalated customer queries, concerns, and
feedback with professionalism and empathy.
●Monitor adherence to
company policies and guidelines by all team members.
Sales Mastery
●Contribute to driving the store sales targets, including
category-wise goals.
●Assist in leveraging data insights to optimize inventory
and identify growth opportunities.
●Collaborate with the
Store Manager and Visual Merchandising (VM) team to maintain impactful
in-store displays.
Leadership
Excellence
●Support the Store Manager in motivating the team to
achieve high performance through coaching and recognition.
●Assist with resolving team conflicts and fostering a
collaborative work environment.
●Assist in conducting on-the-job training (OJT) and
support employee development through constructive feedback.
●Assist in employee
schedules, provide feedback on performance reviews.
Change Management
●Adapt quickly to new business strategies and processes,
ensuring smooth implementation within the team.
●Promote flexibility
and enthusiasm for adopting new processes and technologies.
Decision-Making
●Provide input and support for data-driven decisions that
enhance customer satisfaction and operational efficiency.
●Assist in analysing
store performance metrics and implementing improvements.
Store Operations
Excellence
●Maintain outstanding store condition, ensuring it is
clean, organized, and visually appealing.
●Supervise daily store operations, including stock
management, visual merchandising, and shrinkage prevention.
●Ensure the store maintains compliance with company
standards through regular checks and audits.
●Handle
administrative tasks such as preparing reports and assisting with scheduling.