About the role
Key Roles & Responsibilities Own renewal targets and implement strategies to improve persistency. Monitor renewal KPIs and drive corrective actions. Identify at-risk customers and execute retention interventions. Lead data-driven renewal planning with dashboards and insights. Improve renewal processes and governance. Collaborate with cross-functional teams. Drive digital renewal journeys. Lead, coach, and develop the renewal team. Responsible to improve Cross sell the policies to the existing Customers Responsible to improve Upsell and Rider attachments Key Requirements – Education & Certification 10–15 years in renewal/retention roles (preferably BFSI). Proven leadership & persistency improvement history. Key Requirements – Experience & Skills Renewal/retention expertise Analytical skills Customer lifecycle management Stakeholder management Leadership skills