About the role
The Windows Desktop Administrator is responsible for managing, maintaining, and supporting end-user computing devices, operating systems, software applications, and IT infrastructure to ensure smooth business operations.
Key Responsibilities- Install, configure, and maintain Windows desktops and laptops.
- Manage Windows 10/11 operating systems, patches, and upgrades.
- Provide L1/L2 technical support for hardware and software issues.
- Manage Active Directory users, groups, and permissions.
- Configure and troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive, Office Apps).
- Provision and deprovision user accounts, devices, and access.
- Support laptop imaging, deployment, and asset management.
- Monitor and troubleshoot printer, network, VPN, and connectivity issues.
- Manage endpoint security solutions such as Microsoft Defender, Sophos, CrowdStrike, or similar.
- Handle software installation, licensing, and compliance requirements.
- Perform data backup and recovery for end-user systems.
- Support Intune, SCCM/MECM, Group Policy, and endpoint management tools.
- Create and maintain technical documentation and SOPs.
- Coordinate with vendors for hardware warranty and support cases.
- Windows 10/11 Administration
- Active Directory & Group Policy
- Microsoft 365 Administration
- Intune / SCCM / MECM
- Azure AD (Entra ID)
- TCP/IP, DNS, DHCP, VPN Troubleshooting
- PowerShell Scripting
- Endpoint Security Solutions
- Hardware Troubleshooting (Desktop, Laptop, Printer)
- IT Asset Management