About the role
● Lead, guide, and motivate a team of telecallers to achieve daily, weekly, and monthly
admission targets.
● Monitor team performance, call quality, and conversions; provide regular feedback and
coaching.
● Conduct training sessions to enhance communication, counselling, and sales skills of
the team.
2. Lead Management & Conversion:
● Oversee the handling of leads generated through various sources (digital, branch,
walk-ins, referrals, etc.).
● Ensure timely follow-up and effective counselling to convert inquiries into enrollments.
● Track daily lead status, monitor CRM updates, and ensure adherence to calling
protocols.
3. Admission Counselling Support:
● Ensure the telecalling team provides accurate information about courses, eligibility,
and admission procedures.
● Maintain a student-first approach while resolving queries and building trust with
prospective students.
4. Coordination with Sales & Branch Teams:
● Collaborate with the admission counsellors, sales, and marketing teams to align
communication and outreach.
● Coordinate with branch teams for updates on enrollments, events, and admission
drives.
5. Reporting & Analysis:
● Prepare daily and weekly reports on team performance, call metrics, and conversion
ratios.
● Analyze data to identify areas of improvement and implement corrective actions.
6. Process Improvement:
● Suggest and implement strategies to enhance calling efficiency and lead conversion.
● Maintain discipline and adherence to organizational policies and targets.
Requirements● Graduate in any discipline (Preferred: Sales, Marketing, or Education Management).
● 2–5 years of experience in managing telecaller or telesales teams, preferably in the
education or training sector.
● Strong communication, leadership, and people management skills.
● Proficiency in CRM tools and MS Excel for reporting.
● Target-driven with the ability to handle pressure and motivate a team.