About the role
Community Empowerment Lab is seeking Associates
for Telephonic Follow-Up to support a public health newborn care
program through structured telephonic engagement.
The role involves conducting regular phone-based
interactions with ASHAs to collect birth-related data, and engaging with
families to provide care counselling and gather information on newborn health
outcomes. The Associate will help ensure continuity of care by maintaining
consistent follow-ups and accurately documenting program data.
This is
an entry-level full-time, office-based role in Lucknow,
suitable for fresh graduates or early-career professionals interested
in maternal and newborn health and community-based public health programs.
Key Responsibilities:
- Engage proactively with
communities through structured follow-up calls to ensure every newborn is
identified, supported, and receives timely care.
- Initiate outbound calls to
families to follow up for counselling, well-being of newborns, outcome
gathering, collect pertinent information, and update relevant records.
- Conduct regular monthly follow-up
calls with ASHAs to collect birth data within designated communities.
- Coordinate with health facilities
for referral, treatment, and reporting of sick young infants (YIs).
- Maintain accurate documentation of
all calls, data, and birth notifications in designated systems.
- Prepare weekly and monthly reports
based on telephonic interactions and field data.
- Support health facility teams in
improving newborn care service delivery.
- Communicate proactively with
internal teams to resolve data collection and follow-up issues.
Requirements
Required Core Knowledge,
Skills and Experience
- Demonstrated strong verbal
communication skills with the ability to engage effectively with ASHAs,
families, and community members.
- Exceptional attention to detail
and a strong focus on maintaining data accuracy and integrity.
- Proven ability to manage a high
volume of calls and effectively prioritize and multitask.
- Proficiency in utilizing data
entry tools such as RedCap, Google Sheets, or similar data management
platforms.
- Proficient in MS Office, such as
Excel, Word, and PowerPoint, can prepare detailed reports and share.
- Can work in harmony with the other
team members in CEL.
- Excellent communication skills in
Hindi.
- Understanding and skills in
regional/local spoken languages in different regions of Uttar Pradesh.
EXPERIENCE: Prior experience in tele-calling, community outreach, or data collection
is desirable (1-2
years preferred). Female Candidate preferred.
EDUCATION: (a) Applicant should be a graduate in a related field.
NOTE: Candidates who can join in 15 days max.