About the role
Driven to Deliver (What You'll Do)
- Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales.
- Create and maintain success plans to track progress against client goals.
- Provide best practice guidance and proactive, data-driven support to clients to nurture progress with ML.
- Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices.
- Provide additional support to other team members as an expansion resource on complex client accounts as needed.
- Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor.
- Manage process delivery support from ML, including the engagement of other teams and resources as necessary.
- Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on-time.
- Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization.
- Act as a client advocate to remove obstacles to success, minimize escalations, and relay
feedback and enhancement requests internally.
Equipped to Excel (Qualifications)
- 2+ years' experience in Customer Success, Account Management, Digital Advertising, or related disciplines
- Basic understanding of digital marketing or Account-Based Marketing
- Prior experience in a client-facing role, supporting external customers in a highly professional manner
- Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance
- Familiarity with marketing and sales tools such as CRMs and MAPs
- Analysis, problem solving, and troubleshooting expertise
- Highly detail-oriented, with strong organizational skills and a commitment to accountability
- Ability to multi-task and perform effectively
- Excellent written and verbal communication skills, with a demonstrated history of engaging with C-level stakeholders
Salary Range: ₹ 1,400,000 - ₹ 1,600,000 per annum