About the role
Requirements:
- 2 to 4 years of experience in application support, preferably a SaaS application.
- Familiarity with tools and practices of the trade, such as case management, knowledge base, defect and escalation management.
- A technology-centric background.
- Strong logical, analytical, and problem-solving skills.
- Excellent communication skills.
- Can work in a fast-paced, ever-changing, start-up environment.
- SQL or PLSQL skills are mandatory.
- Good communication skills are essential, as they will be used in interaction with clients.