Associate Consultant - Azure

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

Are you passionate about helping customers resolve complex technical challenges across Microsoft Azure and Microsoft 365 environments?

Do you enjoy troubleshooting cloud and infrastructure issues while working with cutting-edge technologies?

Are you looking for an opportunity to expand your expertise and collaborate with a global team of cloud professionals?

As an Associate Consultant – Azure & Microsoft 365 Support, you will be responsible for managing incidents and service requests in line with customer expectations and service level agreements. You will act as a trusted technical advisor, supporting customers across Azure and Microsoft 365 platforms while contributing to service excellence and operational success.

Key Responsibilities:

• Manage and resolve incidents, requests, and escalations related to Microsoft Azure and Microsoft 365 services.
• Serve as the primary point of contact for customers regarding Azure-related technical issues and service requests.
• Troubleshoot complex issues across Azure infrastructure, Microsoft Entra ID, Exchange Online, and SharePoint Online environments.
• Collaborate with consultants, engineers, and support teams to ensure timely issue resolution.
• Support Azure services including Monitoring, Log Analytics, Backup, Networking, and platform administration.
• Drive customer communication during critical incidents and provide timely updates throughout the resolution lifecycle.
• Apply advanced troubleshooting techniques to identify root causes and deliver effective solutions.
• Contribute to knowledge-sharing initiatives, technical documentation, and continuous service improvement activities.
• Coach and mentor junior team members by sharing best practices and technical knowledge.
• Ensure all activities are delivered in accordance with established ITIL processes and customer SLAs.

• Experience supporting and administering Microsoft Azure and Microsoft 365 environments in a customer-facing technical role.
• Strong knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online, and Microsoft 365 administration.
• Hands-on experience supporting Azure services including Monitoring, Log Analytics, Backup, and Networking.
• Understanding of identity and access management, authentication, cloud security, and hybrid cloud environments.
• Knowledge of Active Directory, Windows Server administration, and core infrastructure technologies.
• Strong analytical, troubleshooting, communication, and customer service skills with the ability to work effectively in a collaborative global team.