Associate Consultant - D365

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

Are you passionate about helping customers get the most from Microsoft Dynamics 365 and Power Platform?

Do you enjoy troubleshooting complex business application issues and finding practical solutions for customers?

Are you looking to deepen your expertise across Dynamics 365, Power Platform, and Microsoft cloud technologies?

At SoftwareOne, we help organizations unlock the value of Microsoft technologies through consulting, support, and managed services. We are looking for an Associate Consultant – Microsoft Dynamics 365 to provide technical and functional support across Dynamics 365 and Power Platform solutions while delivering an exceptional customer experience.

As an Associate Consultant, you will work as part of our Global Delivery Team, supporting customers across Microsoft Dynamics 365 environments. You will manage incidents and service requests, troubleshoot functional and technical challenges, and collaborate with customers, colleagues, and Microsoft support teams to drive issues through to resolution. 

Key responsibilities:

• Providing customer-facing support for Microsoft Dynamics 365 and related Business Applications, managing incidents and service requests in line with agreed SLAs.
• Troubleshooting functional and technical issues across Dynamics 365, including configuration, performance, integration, and user-related challenges.
• Supporting Dynamics 365 administration activities, including user access, permissions, Microsoft Entra ID integration, and application configuration.
• Collaborating with customers, internal consultants, and Microsoft support teams to investigate complex issues and drive successful resolution.
• Supporting Power Platform solutions, including Power Apps, Power Automate, and Power BI, where relevant to customer environments.
• Contributing to knowledge sharing, service improvements, documentation, and continuous development across the Business Applications practice.

• Experience supporting Microsoft Dynamics 365, Business Applications, or similar enterprise application environments.
• Knowledge of one or more Dynamics 365 solution areas, such as Finance & Operations, Customer Engagement, Customer Service, or related applications.
• Understanding of Microsoft Entra ID, user administration, permissions, and identity concepts within Dynamics 365 environments.
• Familiarity with Microsoft Power Platform, including Power Apps, Power Automate, or Power BI.
• Strong analytical and troubleshooting skills with the ability to diagnose functional and technical application issues.
• Excellent customer service and communication skills, with the ability to collaborate effectively across multicultural and global teams.