About the role
Responsibilities and key tasks Patient/ Customer Care To Provide Quality clinical Care to Patients. Job Knowledge To practice evidence based medicine awareness regarding patient {Investigation-(profile/reports/plan)}-{Treatment- (details/drug procurement)} {Drug Allergies/ patient history}. Process Orientation/ Documentation To ensure Emergency Preparedness & Response Treatment/Procedure/Investigations To ensure timely attention and intervention for any query or requirement from the IP patient. To ensure that the IP rounds are duly done and the patients are attended empathetically. To Compliance with patient protocols (OP-IP/OT/ Diagnostics/ ICU/ Triage) To Document patient File/ Prescriptions/requisitions (legible/ complete). To ensure MLC notification / documentation and statutory compliance. To ensure Documentation at the time of Discharge. To complete all OP & IP records on time with accuracy. To ensure availability/ good-working condition of the Lifesaving Drugs and Equipment (In conjunction with BME and report delayed response). To ensure proper Bio Medical Waste Management. To follow Infection Control protocols. To have complete orientation of QMS, EMS & OHSAS system of Hospital. To have complete Awareness about Disaster Management Program (DMP) of the hospital. To Comply with the service quality Process, environmental & occupational issues & Policies of the respective area. To comply with patient safety policy. People Orientation To ensure that ethical Medical practice is followed. To ensure clear and prompt communication with the admitting as well as Referral consultants. Cost & Revenue To monitor practice of Inventory checking protocols in critical care areas and reporting non-compliance (Crash cart/ Instruments/ Ambulance). Discipline To be well groomed, punctual & adhere to company policies and practices. IV. KEY PERFORMANCE INDICATORS Key Performance Indicators (Accountability) Handling of all Emergencies / ICU and ward patients under the guidance of respective Consultants. Ensure 100% updation and maintenance of Medical Record Documents of Emergency / Ward/ MLC/ OP/ IP patients. Clear communication with patients, consultants and hospital staff. Ensure compliance of ISO Standards and TAT. Major negative patient feedback less than 2 years. Reporting the Occupational & Environmental Issues to HOD.