About the role
SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.
The role
Are you passionate about helping customers get the most out of Microsoft 365 and modern workplace technologies?
Do you enjoy solving complex technical challenges while delivering exceptional customer experiences?
Are you looking for an opportunity to expand your expertise across Microsoft 365, security, identity, and endpoint management solutions?
At SoftwareOne, we help organizations unlock the value of cloud and workplace technologies through consulting, support, and managed services. We are looking for an Associate Consultant – Microsoft 365 to support customers in optimizing, managing, and troubleshooting their Microsoft 365 environments while delivering exceptional service and technical expertise. This structure follows SoftwareOne's Job Advert Best Practice guidance by focusing on role purpose, key responsibilities, and essential skills.
As an Associate Consultant, you will work closely with customers and internal teams to support and optimize Microsoft 365 environments. Acting as a trusted technical advisor, you will troubleshoot complex issues, provide guidance across Microsoft 365 workloads, and contribute to customer success through proactive support, collaboration, and continuous improvement.
Key Responsibilities:
- Investigating and resolving complex Microsoft 365 support incidents, ensuring high levels of customer satisfaction and service quality.
- Supporting customers across Microsoft 365 workloads including Intune, Microsoft Entra ID, Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
- Collaborating with colleagues, customers, and Microsoft Support to resolve technical issues and drive timely outcomes.
- Providing technical guidance and knowledge sharing within the team, supporting the growth and development of junior consultants.
- Contributing to automation, process improvement, and operational excellence initiatives across the Microsoft 365 support practice.
- Building expertise across Microsoft 365 technologies, security, compliance, and modern workplace solutions through continuous learning and development.
What we need to see from you
- Strong experience supporting Microsoft 365 environments, including administration, troubleshooting, and operational support.
- Knowledge of Microsoft Intune, Endpoint Management, Microsoft Entra ID, Exchange Online, SharePoint Online, and OneDrive.
- Understanding of Microsoft 365 security, compliance, identity, and endpoint management best practices.
- Experience using PowerShell for administration, automation, and troubleshooting activities.
- Excellent communication and customer engagement skills with the ability to explain technical concepts clearly.
- Collaborative mindset with strong problem-solving skills and a passion for continuous learning.
Job Function
Services
Accommodations
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.