About the role
Position Dossier – Associate Director(SRE and DEVOPS) About Us Omega Healthcare Management Services® (Omega Healthcare) is an AI-driven healthcare solutions company that partners across the healthcare ecosystem to deliver breakthrough results by reimagining and elevating revenue operations. Powered by the Omega Digital Platform®, our agentic AI engine leverages adaptive intelligence to drive automation, complemented by deep human expertise to help optimize performance and deliver sustained financial and clinical outcomes—while enhancing patient satisfaction. With a strong global presence spanning four countries, our team of 30,000+ dedicated professionals collaborate with hospitals, physician groups, and healthcare providers to streamline operations, improve financial performance and elevate patient care outcomes. We combine our deep domain expertise, advanced technology, and a customer-centric approach in delivering innovative and scalable healthcare support solutions. Position Title: Associate Director Department: Engineering & Technology | Function: SRE & DEVOPS Role Summary The Senior SRE & DevOps Leader is a senior technical leadership role that owns enterprise platform-level Site Reliability Engineering (SRE) and DevOps across all product engineering teams. This role provides end-to-end ownership of reliability, CI/CD, environment and branch management, observability, incident response, and FinOps — defining the shared engineering standards, platform tooling, and best practices that give every product team a consistent, secure, and cost-efficient path to production. The leader sets enterprise DevOps and reliability strategy builds the central platform capabilities that teams consume, and mentors’ engineers to drive a culture of operational excellence organization wide. Responsibilities Enterprise SRE & Reliability Ownership Own enterprise platform-level reliability; define and govern SLIs, SLOs, and error budgets across all products and shared services, driving uptime, latency, and reliability targets. Own incident management, on-call, and blameless postmortems, along with resilience, HA/DR, scaling, and performance engineering. Enterprise CI/CD, Build & Release Engineering Own and standardize enterprise-wide build scripts and CI/CD pipelines; consolidate fragmented tooling into a consistent, governed toolchain used by all teams. Establish enterprise branch-management and release standards — feature, release, and hotfix policies, tagging/versioning, and blue-green / canary deployments. Drive Infrastructure as Code, automated deployments, and repeatable, auditable release processes as reusable platform capabilities. Environment, Configuration & Access Management Own environment management (Dev, QA, UAT, Prod) with consistent provisioning, configuration, and promotion controls across the platform. Manage access, secrets, and credentials; enforce least-privilege and serve as IT liaison for infrastructure and platform dependencies. Observability, Monitoring & Logging Establish enterprise-wide monitoring, logging, tracing, and alerting standards with actionable dashboards and SLO-based alerts. Instrument systems for proactive detection, faster MTTR, and data-driven capacity and reliability decisions. FinOps, Capacity & Server Sizing Drive FinOps practices — cost optimization, server right-sizing, autoscaling, capacity planning, and infrastructure budgeting across the platform. Provide unit-cost visibility (per product / workload) to support platform-economics and rate-card decisions. Security, Compliance & Best-Practice Enablement Embed security policies, patch/vulnerability management, and compliance (HIPAA/PHI, SOC 2, Zero Trust) into the delivery pipeline. Champion and roll out enterprise SRE/DevOps best practices across every product team; mentor engineers and build a culture of operational excellence. Leadership & Mentorship Act as enterprise technical authority and mentor for SRE and DevOps engineers across all product teams. Lead design reviews, technical decision forums, and operational governance; collaborate with product, engineering, security, and compliance stakeholders in Agile environments. Required Skills & Expertise SRE fundamentals: SLI/SLO/error budgets, incident & on-call management, resilience / chaos engineering, HA/DR CI/CD & DevOps: Azure DevOps, Git, Jenkins, Jira; build & release automation, branch/environment management, blue-green & canary Infrastructure as Code: Terraform / Bicep / ARM; automated, repeatable provisioning Observability: monitoring, logging, tracing, alerting; APM & dashboards (Prometheus/Grafana, ELK, CloudWatch, App Insights, Datadog) Cloud & platform: AWS and Azure; Kubernetes / containers, serverless, networking, autoscaling; platform / internal developer platform engineering FinOps: cloud cost optimization, server right-sizing, capacity planning, unit-cost / rate-card modeling SecOps: access & secrets management, security policy enforcement, HIPAA/PHI, SOC 2, Zero Trust, vulnerability & patch management Preferred / Nice to Have Experience with healthcare / RCM platforms and HIPAA / SOC 2 / HITRUST audit environments Experience building an Internal Developer Platform (IDP) and developer-productivity tooling at enterprise scale Experience defining enterprise DevOps / SRE strategy at a platform or organizational level, driven by DORA metrics Role Level Senior Manager / Director – Enterprise SRE & DevOps Enterprise platform-level technical leadership role with cross-team, organization-wide engineering-excellence ownership Educational Qualification ME / BE / MCA / MTech in Computer Science, Engineering, or related discipline Relevant Cloud / DevOps / SRE certifications (AWS, Azure, Kubernetes) preferred Experience 12+ years of experience in software / platform engineering, with 5+ years leading enterprise SRE and/or DevOps across large-scale, multi-team environments Proven experience operating and scaling production-grade, cloud-native platforms at enterprise scale