About the role
- Develop and maintain canteen and employee transport policies and procedures in accordance with applicable legal requirements and corporate standards.
- Support the implementation and continuous improvement of canteen and transport services.
- Manage day-to-day canteen operations in accordance with the organization's prescribed safety, hygiene, and food-quality standards.
- Address and resolve employee queries and concerns relating to canteen and transport services.
- Coordinate with canteen maintenance, Safety, and Medical teams to close identified observations and corrective actions.
- Ensure required preventive maintenance/service arrangements are in place for canteen equipment.
- Coordinate periodic food testing and maintain reports and documentation for audit purposes.
- Provide payroll inputs relating to applicable canteen and transport deductions.
- Manage service providers supporting canteen, transport, reception, drivers, mailroom, and other employee services.
- Coordinate purchase/service-order renewals with the Purchasing team to ensure continuity of services.
- Verify attendance and validate monthly invoices for outsourced employees and service providers.
- Manage end-to-end contractor compliance and maintain documentation required for statutory and internal audits.
- Monitor vendor performance against agreed service levels, safety standards, commercial terms, and compliance requirements.
- Prepare the annual Employee Services budget and coordinate with Finance for review and approval.
- Monitor operating expenditure and support invoice processing and reconciliation.
- Coordinate food and hospitality arrangements for senior leadership visitors and government delegations.
- Maintain accurate records, reports, and documentation relating to employee services and administration.
- Support employee grievance handling and timely resolution of workplace concerns.
- Respond to employee queries relating to pay and benefits, coordinating with relevant teams where required.
- Support labor cases, conciliations, and ongoing or upcoming employment-related litigation.
- Maintain working knowledge of applicable labor legislation and statutory requirements, including:
- Employees' State Insurance (ESI)
- Employees' Provident Fund (EPF)
- Payment of Gratuity requirements
- Factories Act and applicable occupational safety legislation
- Industrial Employment Standing Orders
- Industrial relations and dispute-resolution requirements
- Develop effective working relationships with relevant government and regulatory authorities.
- Manage applicable vehicle surrender/buyback processes for eligible employees during separation.
- Coordinate used-company-vehicle auction activities.
- Liaise with the Regional Transport Office (RTO) and other relevant authorities on lease/company vehicle matters.
- Coordinate administrative matters relating to employee transportation and associated service providers.
- Coordinate access-control activation for new employees and timely removal of access for separated employees.
- Maintain required security-related administrative data and records.
- Support internal and corporate audits and ensure timely closure of observations and corrective actions.
- Maintain appropriate documentation and audit trails for administrative processes.
- MBA specializing in Human Resources, MSW specializing in Human Resources/Industrial Relations, or an equivalent postgraduate qualification is preferred.
- 3–6 years of relevant experience in Employee Relations, Industrial Relations, Plant HR, and/or Administration.
- Experience in a manufacturing environment is strongly preferred.
- Experience in the automotive or multinational manufacturing sector would be an advantage.
- Employee Relations and grievance handling
- Plant administration
- Canteen and employee transport management
- Vendor and contractor management
- Contractor/statutory compliance
- Labor-law fundamentals
- Audit documentation and corrective-action closure
- Budgeting and invoice validation
- Employee compensation and benefits processes
- Vehicle/fleet administration
- Strong stakeholder, employee, and vendor management skills.
- Good negotiation, influencing, and conflict-resolution capabilities.
- Ability to remain effective during operational issues or crisis situations.
- Strong analytical, reporting, and documentation skills.
- Strong attention to detail and ability to manage multiple operational activities simultaneously.
- Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, and Outlook.
- Effective written and verbal communication skills.
- Ability to work effectively with cross-functional and culturally diverse teams.
- Professional proficiency in English and Tamil is mandatory.