Associate - Operations Excellence

Job Title – Senior Executive

Location – Gurgaon

Experience – 3-5 Years

Qualifications – Graduation Degree

Mandatory - Candidate must be proficient in MS Excel, dashboards, and reporting tools.

Summary –

The role is responsible for validating PODs, managing shortages, coordinating with internal stakeholders for claims closure, and initiating preventive measures to reduce DEPS shortages. The position will play a critical role in root cause analysis, escalation closure, and operational improvements to ensure accuracy and compliance within defined SLAs.---

Key Responsibilities:

POD & Claims Management

· Validate unclean PODs and ensure accuracy before submission.

· Share POD-related data with Zonal Sales Heads for claim confirmation to prevent future debit impacts.

· Coordinate with the Claims Department to ensure timely closure of claim cases.

· Ensure closure of client escalations with detailed RCA and CAPA as per the defined SLA.

Shortage Management

· Ensure all ZT open shortages are closed within 24–48 hours.

· Analyze shortage tickets to identify root causes, including pilferage and piece shortages.

· Drive corrective and preventive actions to avoid recurrence.

· Ensure excess/unplanned box movement within PC/branches is transferred to the DEPS area promptly.

Operational Excellence & Process Improvement

· Develop, update, and share dashboards with the Ops team highlighting process gaps with 100% accuracy.

· Initiate and monitor projects focused on reducing DEPS shortages.

· Create and maintain a robust UCG tracking and disposal process to ensure timely actions.

· Oversee UCG area activities and ensure the DEPS team manages and monitors UCG in PCs.

---

Skills & Competencies Required:

· Strong analytical and problem-solving skills.

· Knowledge of RCA and CAPA methodology.

· Excellent communication and coordination skills across cross-functional teams.

· Proficiency in MS Excel, dashboards, and reporting tools.

· Attention to detail and ability to work within strict timelines and SLAs.

---

Qualifications & Experience:

· Graduate in Logistics, Supply Chain, Operations, or relevant field (preferred).

· 3–5 years of experience in logistics operations, claims handling, shortage management, or similar roles.

---

Key Performance Indicators (KPIs):

· POD validation accuracy

· SLA compliance for claim and escalation closure

· Reduction in shortages and UCG ageing

· Dashboard accuracy and timeliness

· Successful execution of preventive measures