About the role
Solarwinds Job Description
We are seeking a highly skilled and experienced individual to join our team as a SolarWinds NPM SAM Netflow L3 Support Engineer In this role you will be responsible for providing advanced technical support for our modules As a subject matter expert you will troubleshoot complex issues provide guidance to L1 and L2 support teams and collaborate with internal stakeholders to ensure customer satisfaction
Provide expertlevel technical support for SolarWinds NPM and SAM modules including but not limited to installation configuration troubleshooting and optimization
Investigate and resolve escalated tickets related to network and serverapplication performance monitoring
Develop and maintain technical documentation knowledge base articles and best practices guides
Deliver training sessions and workshops to internal teams and clients on SolarWinds NPM SAM Netflow functionalities
Participate in oncall rotation to provide 247 support for critical issues
Monitoring and configuration of Network and SNMP enabled devices
Configure simple and complex s for CPU load Disk utilization Memory utilization
Strong knowledge in custom properties config and usage
Developing and configuring reports and dashboard
Configure Access permissions to SOLARWINDS users
Working knowledge in Integration for notification and Email configuration
SolarWinds performance tuning troubleshooting
Configuring automatic discovery of network devices
Deploying agents on monitoring targets for windows and linux server monitoring
Should have experience in configuring SAM templates and custom monitoring configuration
Knowledge and experience in UNDP configuration
Lansweeper
Deploy configure and maintain the LanSweeper platform to effectively discover inventory and monitor network assets
Customize LanSweeper scans reports and dashboards to meet specific business requirements and compliance standards
Troubleshoot and resolve issues related to LanSweeper performance data accuracy and integration with other systems
Collaborate with crossfunctional teams to ensure seamless integration of LanSweeper with existing IT infrastructure and processes
Provide technical guidance and training to endusers on LanSweeper functionality and best practices
Develop and maintain documentation standard operating procedures SOPs and knowledge base articles for LanSweeper administration
Working knowledge in Integration with Servicenow or other CMDB