About the role
Work Timings: As per company requirements
Working Days: 5 Days a Week — Because Productivity Doesn't Need a 6th Day
Location: IIDE Andheri Campus Office
IIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world.
Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.
As the Associate - Program Coordinator for the Online Program at IIDE, you will play a crucial role in delivering an exceptional student experience through seamless program coordination and operational execution.
This role involves managing virtual classrooms, coordinating with trainers and students, ensuring effective utilisation of the Learning Management System (LMS), and overseeing various administrative and operational tasks.
You will also monitor and improve student satisfaction and loyalty through CSAT and NPS tracking while coordinating with trainers, industry professionals, and students to ensure smooth program delivery.
○ Coordinate and set up online and hybrid classrooms to ensure seamless sessions.
○ Manage trainer schedules using Google Calendar to optimise availability and coordination.
○ Oversee the Learning Management System (LMS) to ensure its effective utilisation by trainers and students.
○ Generate, analyse, and present reports on course progress and other key metrics to management.
○ Conduct virtual orientation sessions to familiarise students with the program, LMS, and support tools.
○ Serve as the primary point of contact for students and resolve queries through CRM, calls, emails, and WhatsApp.
○ Coordinate with industry professionals for guest sessions to enhance the learning experience.
○ Act as a support liaison for trainers and address program-related concerns.
○ Track course progress to ensure alignment with predefined schedules and quality benchmarks.
○ Communicate updates regarding schedules, deadlines, and program details effectively to trainers and students.
○ Measure and improve CSAT by analysing feedback and addressing areas of improvement.
○ Track NPS to enhance program satisfaction and identify factors influencing student referrals.
○ Ensure all program activities align with predefined Standard Operating Procedures (SOPs).
○ Assist in the moderation of final course results and oversee the generation of marksheets.
○ Follow up on the NSDC portal for accurate data uploads and certificate generation.
○ Analyse and compile feedback and statistical data and present detailed weekly and monthly reports.
○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.
○ Minimum 2 years of experience in program coordination, student operations, or a related role.
○ Excellent written and verbal communication skills in English.
○ Proficiency in Google Workspace, including Sheets, Docs, and GDS.
○ Experience in student coordination or educational operations is desirable.
○ Knowledge of WhatsApp Messenger, Zoom, and email automation tools such as GMass, Mail Merge, or MailChimp.
○ Additional experience or skills in educational management or operations.
○ Certifications or training that could enhance performance in the role.
○ Graduation/Postgraduate degree in any stream.
○ Strong written and verbal communication skills in English.
● Gain exposure to program coordination and student operations.
● Collaborate with trainers and industry professionals to enhance learning experiences.
● Be part of a supportive and collaborative work environment.
● Access opportunities for professional growth and career development.
● Contribute to shaping the future of digital marketing education and making a meaningful difference in students' lives.
You're someone who:
● Is organised and detail-oriented with strong coordination skills.
● Communicates effectively with students, trainers, and industry professionals.
● Is proactive in identifying and addressing operational and student-related concerns.
● Is comfortable working with data, reports, and operational tools.
● Takes ownership of responsibilities and contributes positively to a collaborative work environment.