About the role
- Competency- Result OrientationDefinition-Works with the team to develop innovative strategies to surpass sales and persistency goals
Holds self and team accountable for achieving results (KPI), overachieving incentives and takes corrective action when needed
Continuously looks for ways to improve sales, renewal processes and increase efficiency
Skillset required-Strategic Planning, Ownership, Innovation, Goal Alignment, Performance Excellence
- Competency - Sales OrientationDefinition-Deeply understands the life insurance market and competitive landscape
Crafts tailored sales strategies to effectively target different customer segments
Mentors and trains junior sales staff on effective sales techniques
Consistently exceeds sales targets and contributes significantly to organizational growth
Skillset required-Market Expansion, Strategic Selling, Product Expertise, Growth Planning, Sales Leadership
- Competency- Customer DelightDefinition-
Leads the development and execution of customer delight strategies and initiatives
Fosters a customer-centric culture within the sales team and organization
Collaborates with cross-functional teams to enhance customer experience
Tracks and reports on key customer satisfaction metrics to drive continuous improvementSkillset required-Customer Insight, Service Innovation, Relationship Excellence, Experience Improvement, Coaching
- Competency- Work EthicsDefinition-Promotes a culture of integrity and ethical behavior within the team
Ensures sales practices comply with relevant laws, regulations, and industry standards
Provides guidance to sales representatives on ethical dilemmas and decision-making
Takes prompt action to address any unethical conduct or misconduct towards brand values
Skillset required-Ethical Leadership, Compliance Management, Trust Building, Transparency, Value Alignment
- Competency - People and Team LeadershipDefinition-Communicates a clear vision and strategy for the team to achieve organizational objectives
Motivates and inspires the team to perform at a high level
Delegates tasks and responsibilities effectively to leverage team members' capabilities
Provides constructive feedback and coaching to help team members develop their skills
Skillset required-Motivation, Mentoring, Change Management, Collaboration, Talent Growth
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