About the role
Description
Role:· Handling personalized service requests of Affluent customers. · Generation of timely business MIS. Ensuring strict adherence to regulatory and internal approved prescribed requirements for Affluent customer segment. · Coordination with CPC/RPC/Investment desks for account opening of Affluent customers.
· Managing complaints of Affluent customers and ensuring their resolution within TAT
· Meeting Affluent Key customers in person for Customer Profiling and Service Hook activations
Job Requirement:
· Excellent written and oral communication skills · Developing and maintaining banking relationships with a select group of high net worth customers · Excellent communication skills with customer service orientation · Courteous and polite · Good Knowledge of Microsoft Excel · Understanding of banking norms and processes.