Associate, Research & Commerce

Job Description – Associate, Research & Commerce

Company: Curious Digital
Brand: M
Location: Indiranagar, Bangalore
Work Mode: Work from Office
Experience: 2–3 Years / Enthusiastic Freshers
Working Days: 5 Days a Week (Weekend Work Mandatory)
Shift: 24x7, including rotational shifts

About the Company

M is a technology-first home management brand being built by Curious Digital, designed to make household chaos invisible. Backed by Tier-1 venture capital firms and currently in the alpha stage in Bangalore, M operates at the intersection of technology and hospitality, delivering personalised household management services to extremely busy families.

The focus is on providing exceptional, hands-on service today while building scalable processes and technology for tomorrow.

Role Overview

We are looking for a proactive, detail-oriented, and service-driven Associate – Research & Commerce to manage day-to-day household requests, vendor coordination, purchasing, and personalised service delivery for busy families.

The role involves handling real-time requests, researching the best products and services, coordinating with multiple service providers, tracking household inventory, and ensuring seamless execution of daily tasks and special occasions.

This is a zero-to-one opportunity suited to individuals who thrive in fast-paced, unstructured environments, take ownership of problems, and enjoy delivering exceptional customer experiences.

Key Responsibilities

• Request & Transaction Management: Handle household requests received through WhatsApp, including grocery orders, product research, maintenance requirements, last-minute changes, and other daily needs, ensuring timely and accurate execution.

• Vendor & Service Provider Coordination: Coordinate with cooks, plumbers, electricians, cleaners, delivery partners, and other vendors to ensure service quality, timely completion, and smooth operations.

• Research & Procurement: Research and identify the best products, services, vendors, and local solutions based on quality, availability, pricing, and household preferences.

• Inventory & Household Management: Track household essentials, monitor consumption patterns, and proactively arrange restocking before items run out.

• Customer Experience & Personalisation: Maintain detailed records of household preferences, special instructions, and recurring requirements to deliver personalised, high-quality service.

• Special Occasions & Guest Management: Coordinate guest stays, birthday arrangements, celebrations, and other special requests, ensuring every detail is managed seamlessly.

• Process Documentation: Maintain Google Sheets, transaction logs, vendor details, and follow-up trackers. Document recurring issues and develop standard processes to improve operational efficiency.

• Problem-Solving & Execution: Resolve unexpected issues, manage last-minute changes, and take ownership of tasks without waiting for detailed instructions.

• Continuous Improvement: Identify operational gaps, suggest improvements, and help build scalable systems and processes as the business grows.

Required Skills & Qualifications

• 2–3 years of experience in customer experience, concierge services, hospitality, operations, premium retail, personal assistance, or a similar role. Enthusiastic freshers with strong communication and problem-solving skills may also apply.

• Excellent verbal and written communication skills, particularly for managing customer requests and updates through WhatsApp.

• Fluency in Hindi and Kannada is essential. Knowledge of additional regional languages is an advantage.

• Strong research skills and the ability to identify suitable products, services, and vendors quickly.

• High ownership, initiative, and the ability to solve problems independently in an unstructured environment.

• Exceptional attention to detail, including tracking preferences, deadlines, follow-ups, and transaction status.

• Basic proficiency in Google Sheets, WhatsApp, and digital tracking tools.

• Willingness to work from the Indiranagar office, including weekends and rotational shifts aligned with 24x7 operations.

• A customer-first mindset with a strong commitment to service quality and timely execution.

Preferred Background

Candidates from the following environments will be preferred:

• Luxury hotels and premium hospitality brands

• Concierge and guest relations services

• Premium retail and lifestyle brands

• High-growth startups and consumer service businesses

• Personal Assistant (PA) or Executive Assistant (EA) roles

• Vendor management, procurement, or service coordination

Good to Have

• Prior experience managing vendors, suppliers, or third-party service providers.

• Experience working in a startup or a fast-paced, loosely structured environment.

• Early leadership potential, with the ability to identify gaps, question inefficient processes, and implement improvements proactively.