About the role
You should apply if you have:
- 1–3 years of experience in return management, RTO management, logistics, warehouse operations, or supply chain.
- Experience handling end-to-end return processes in an e-commerce, retail, or similar environment.
- Good understanding of return policies, inventory management, and quality checks.
- Working knowledge of Excel and data analysis.
- Familiarity with warehouse/return management software such as Vinculum or Unicommerce (Uniware) will be an added advantage.
- Good problem-solving, communication, and team coordination skills.
- Graduate, Post Graduate, or Undergraduate candidates can apply.
- Do not have an interest in warehouse/return operations.
- Are not comfortable working from the office at our Vishwakarma Colony, Prahladpur location.
- Are looking for a role that does not involve coordination with warehouse, logistics, and customer support teams.
- Are not comfortable working with operational data and reports.
- Return & RTO Management
- Warehouse & Inventory Management
- Quality Checks & Product Inspection
- Excel & Data Analysis
- Return Policy & Compliance
- Problem-solving
- Team Coordination
- Communication Skills
- Knowledge of Vinculum/Uniware is an added advantage
- Manage the end-to-end return process, including product inspection, restocking, and disposal.
- Ensure adherence to company return policies and applicable regulations.
- Analyse return trends and identify root causes to suggest process improvements.
- Implement measures to identify and minimise fraudulent returns and operational losses.
- Coordinate customer return shipments, refunds, and exchanges.
- Work closely with the Warehouse and Logistics teams to process defective and returned products.
- Coordinate with the Customer Support team to ensure seamless communication and resolution of return-related queries.
- Conduct quality checks on returned products to determine their usability and next action.
- Maintain accurate inventory records for returned products.
- Coordinate with Warehouse and Logistics teams for product reallocation, restocking, or disposal.
- Prepare reports on return rates, product defects, refund trends, and other relevant operational metrics.
- Analyse return data and share insights to identify recurring issues and improve processes.
- Recommend changes to return processes or policies based on data and trends.
Working days: Monday–Saturday
Location: Vishwakarma Colony, Prahladpur, Delhi (Work from Office)
Perks:
- Friendly atmosphere
- High learning & personal growth opportunity
- Flexible timings
- Diverse work environment
About Nutrabay:Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, have a sustainable business model, and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers to date, and our family is constantly growing.We have built a complex and high-converting eCommerce system, and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing our continuously evolving product.
Funding:We raised $5 million in a Series A funding.
Nutrabay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, colour, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, race, ethnicity, religion or any other characteristic protected by applicable local laws, regulations and ordinances.