About the role
Key Responsibilities
Learning & Development
- Support the design, development, and delivery of onboarding, product, process, sales-skills, and refresher programs.
- Build role-based learning experiences for Sellers, SDRs, Customer Success Managers, Solutions Engineers, Support teams, and managers.
- Apply adult learning and instructional design principles to create practical, relevant, and engaging learning.
- Facilitate virtual and instructor-led sessions and support learner engagement through scenarios, practice activities, knowledge checks, and reinforcement.
- Coordinate training calendars, communications, attendance, completion, certification, and follow-up activities.
Content Creation & Instructional Design
- Create and maintain e-learning modules, presentations, playbooks, job aids, facilitator guides, learner guides, quizzes, certifications, video scripts, and product walkthroughs.
- Translate technical, product, and process information into clear, learner-friendly content tailored to different roles and regions.
- Develop customer-focused scenarios, use cases, sales stories, and practice activities that connect product capabilities to customer pain points and business outcomes.
- Review and refresh existing materials to maintain accuracy, consistency, usability, and brand alignment.
- Publish and maintain content within Seismic, learning platforms, SharePoint, Microsoft Teams, and other enablement repositories.
Sales & Product Readiness
- Support new product launches, feature releases, regional rollouts, and ongoing product refreshers.
- Partner with Product Marketing and Product Management to gather approved messaging, use cases, demonstrations, competitive context, and learning requirements.
- Help customer-facing teams understand product value, customer outcomes, buying triggers, key differentiators, and relevant workflows.
- Support adoption of sales tools, processes, methodologies, and CRM hygiene expectations.
Program Management & Measurement
- Manage assigned enablement projects, timelines, dependencies, reviews, and stakeholder communications.
- Track participation, completion, assessment results, learner feedback, and content adoption.
- Support measurement of learner reaction, knowledge gained, application on the job, and business impact.
- Identify gaps and recommend content updates, reinforcement, coaching, or additional learning interventions.
Cross-Functional Collaboration
- Conduct structured intake discussions with stakeholders and subject matter experts.
- Coordinate content reviews, approvals, pilot sessions, and launch communications.
- Build productive relationships across global and regional teams while balancing multiple priorities and deadlines.
Required Qualifications
- Bachelor’s degree in Business, Marketing, Communications, Education, Human Resources, Instructional Design, or a related field.
- 3–5 years of experience in Sales Enablement, Learning & Development, Training, Instructional Design, Content Development, or a related role.
- Demonstrated experience creating professional training materials, presentations, job aids, or digital learning content.
- Strong written communication, editing, storytelling, presentation, and facilitation skills.
- Ability to simplify complex product, technical, or process information for varied audiences.
- Strong project coordination skills, attention to detail, and ability to manage multiple workstreams.
- Proficiency in Microsoft PowerPoint, Word, Excel, and Teams.
- Ability to collaborate effectively with cross-functional and geographically distributed stakeholders.