About the role
Job Description
Role: Delivery Leader– Level 09
Location: India
Who are we looking for?
15+ years of relevant IT experience in establishing and operating the enterprise cadence for execution, performance measurement, and tooling enablement. The role ensures that operational processes, KPIs/OKRs, dashboards, and delivery tools are standardized, reliable, and decision‑focused, enabling leadership to manage priorities, risks, and outcomes effectively.
This role acts as the execution backbone across programs, partnering with Engineering, Operations, Security, Finance, and Transformation Leaders to ensure consistency, transparency, and continuous improvement.
Core Objectives
- Provide operational rigor and execution governance across programs
- Define and sustain standard metrics, KPIs, and reporting
- Enable outcomes through scalable tools, automation, and data quality
- Drive insight‑led decision making, not just reporting
Key Responsibilities
Operational Governance & Execution
- Establish a consistent operational cadence (weekly/monthly/quarterly execution rhythms).
- Own program operating models, including:
- Status reporting standards
- RAID logs and dependency tracking
- Decision and escalation mechanisms
- Coordinate cross‑program execution to ensure priority alignment and delivery predictability.
- Support leadership forums with clear, action‑oriented insights.
Metrics, KPIs & Performance Management
- Define, standardize, and govern enterprise KPIs, OKRs, and scorecards aligned to strategy.
- Ensure metrics span:
- Delivery and execution health
- Operational performance and reliability
- Financial efficiency and capacity
- Risk and compliance posture
- Prevent “metric sprawl” by rationalizing dashboards and focusing on leading indicators.
- Translate metrics into narratives and recommendations for senior leadership.
Tools & Platform Enablement
- Own the selection, configuration, and lifecycle of operational tools, such as:
- Program/portfolio management (Jira, ADO, Planview, Clarity)
- Metrics and analytics (Power BI, Tableau, Looker)
- Collaboration and workflow (Confluence, ServiceNow, SharePoint)
- Ensure tooling supports end‑to‑end visibility across planning, execution, and outcomes.
- Drive automation of data ingestion, validation, and reporting wherever possible.
- Define standards for data quality, access, and auditability.
Insights, Analytics & Decision Support
- Move reporting from “what happened” to “what to do next.”
- Produce executive‑level views highlighting:
- Risks and hotspots
- Capacity and throughput constraints
- Value realization vs. plan
- Partner with Finance and Strategy teams to connect metrics to cost, benefits, and value.
- Support deep‑dive analyses and scenario modeling for leadership.
Continuous Improvement & Change Enablement
- Identify operational bottlenecks and inefficiencies using data‑driven analysis.
- Standardize best practices and retire low‑value processes and metrics.
- Train teams on metrics interpretation, tool usage, and operational discipline.
- Embed a culture of accountability, transparency, and continuous improvement.
Stakeholder Engagement
- Partner with:
- Engineering & Product leaders
- Platform & Operations teams
- Security, Risk, and Compliance
- Finance and Transformation Offices
- Act as a single point of coordination for operational data, metrics, and tooling.
- Serve as a trusted advisor to senior leaders on execution health.
Required Qualifications
- Bachelor’s degree in Business, Engineering, Information Systems, or related field.
- 8–12+ years of experience in operations, PMO, performance management, or delivery governance.
- Strong experience defining and running metrics‑driven operating models.
- Proven experience owning enterprise tools and reporting platforms.
Preferred Qualifications
- Experience in technology‑led or transformation environments.
- Certifications such as PMP, SAFe, Agile, Lean, or Six Sigma.
- Strong analytics background; experience with BI and automation tools.
- Experience working with executive leadership and Boards.
Core Skills & Competencies
- Security strategy and architecture leadership
- Operational rigor and execution discipline
- Metrics design and interpretation
- Tool and platform ownership
- Analytics and storytelling with data
- Stakeholder influence and communication
- Continuous improvement mindset