About the role
Avalara & Basware Support Engineer (L1, L2, L3)
Application Scope
Avalara / IVAT
- Tax determination
- VAT/GST calculation
- Tax compliance
- Tax reporting
- Integration with ERP systems
- Tax exemption management
Basware
- Procure-to-Pay (P2P)
- Invoice Processing
- E-Invoicing
- Supplier Management
- Accounts Payable Automation
- Purchase Order Processing
Role Overview:
- Monitor ticket queues and respond to user requests.
- Verify tax calculation issues.
- Validate transaction processing failures.
- Monitor tax reporting jobs.
- Support user queries related to tax codes and tax statuses