About the role
- Telecom Architecture: Design and architect Avaya-based telecommunications solutions to meet the organization's communication requirements.
- Implementation: Implementation of Avaya systems, including Avaya Aura, Avaya IP Office, and other relevant technologies.
- Integration: Collaborate with other IT teams to ensure seamless integration of Avaya systems with existing infrastructure and applications.
- System Optimization: Continuously assess and optimize Avaya telecom systems for performance, scalability, and cost-effectiveness.
- Security: Implement and enforce security measures to protect Avaya systems from external threats.
- Documentation: Maintain comprehensive documentation of Avaya telecom infrastructure, configurations, and procedures.
- Support and Troubleshooting: Provide technical support for Avaya telecom systems, including diagnosing and resolving issues as they arise.
- Vendor Management: Manage relationships with Avaya vendors and stay updated on the latest product releases and updates.
- Capacity Planning: Monitor system capacity and plan for scalability to accommodate business growth.
- Compliance: Ensure that Avaya systems comply with relevant industry standards and regulations.
Qualifications:
- Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science).
- Avaya certifications, such as Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Solutions Architect (ACSA).
- Proven experience in designing and implementing Avaya telecom solutions.
- Strong knowledge of Avaya products and technologies.
- Familiarity with VoIP, SIP, and networking protocols.
- Excellent problem-solving skills and the ability to troubleshoot complex telecom issues.
- Strong communication and interpersonal skills.