About the role

AVC Unit Manager Relationship Channel - PriorityINTERNAL USAGE:No. of Vacancies:1Reports to:Regional Business ManagerIs a Team leader?YesTeam Size:1Grade:Mgr, SMBusiness:Retail BankingDepartment:�Axis Virtual CentreSub-Department:Location:Axis Virtual CentreAbout Axis Virtual Centre� Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsellAbouttheRole�
This role is Unit Manager for Priority customers. It reports in Regional Business Manager.Key Responsibilities

�Distribute the daily triggers for calling��
�Check and monitor the call attempts versus the proper connects and analyse the reason for non-contactable customers��
�Review of the leads sheet for each officer and ensuring the latest lead status is always updated��
�Coordinating with the Sales Manager to get the latest feedback on the leads assigned��
�Ensure the service requests are acted upon and closed within defined TAT
Ensure delivery of competent and consistent customer service.��
Monitor service standards and analyze results.��
To drive productivity of the team.��
Lead the team to achieve the laid down cross sell.��
Ensure Revenue generation through effective cross selling of Bank�s products.��

Qualifications

� Education (Post Graduate/Graduate) 10+2+3

� �Experience 8- 10 years.

� �3-5 years of relevant work experience (preferably in contact center)

� ��

Role Proficiencies:

� Leadership skills

� �Inter personal skills

� �Analytical skills

� Sound knowledge of retail banking products and Process.

� Knowledge of digital banking channels like, Internet Banking, Mobile App.��

#ComeAsYouAre 'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply'

AVC:Unit Manager Relationship Channel - Priority

About the role

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