About the role

About Acron Aviation (Avionics – Aftermarket): Acron Aviation designs, engineers, and manufactures certified avionics systems that support safety-critical flight operations across commercial and military aviation. Our avionics portfolio includes surveillance, recorders, displays, and related systems developed in regulated environments and deployed on aircraft worldwide. Through our Aftermarket organization, we support operators, OEMs, and maintenance providers by delivering technical expertise, product support, reliability improvements, and lifecycle sustainment solutions that maximize system availability and customer value. This work requires close collaboration across engineering, operations, quality, and customer support teams to ensure safe, reliable, and effective in-service performance.
Job TitleAvionics Technical Support Engineer – Aftermarket
Position SummaryWe are seeking a motivated Technical Support Engineer to provide high-quality technical support for a range of avionics systems, including flight recorders, electronic standby instruments, SATCOM, TCAS, and TAWS. This role is well-suited for candidates with a strong technical foundation and a passion for problem-solving who want to build deeper expertise in aviation technology.As part of the technical support organization, you will assist customers with troubleshooting, maintenance, and operational guidance while collaborating closely with internal teams to resolve issues and improve product performance. The role also emphasizes the use of automation and AI to improve field service outcomes, including faster diagnostics, smarter maintenance workflows, and automated reporting, with a continuous improvement mindset focused on reducing repeat issues and improving uptime, quality, and response time.Key Responsibilities

Serve as a primary point of contact for customer technical inquiries, ensuring timely and accurate support

Assist in troubleshooting and diagnosing issues related to supported avionics products

Use Salesforce to track, manage, and document customer interactions and support cases

Support continuous improvement initiatives related to technical support processes and tools

Participate in product reliability reviews and assist in identifying trends in failure modes

Collaborate with engineering teams on root cause analysis and corrective actions

Contribute to the development of service bulletins and technical documentation

Assist in creating and delivering customer training related to product installation, maintenance, and repair

Provide input for proposals, quotations, and product support agreements as required

Travel internationally to customer sites and other Acron facilities as needed to provide on-site support and product training

Communicate clearly and effectively with customers, peers, and leadership, delivering presentations appropriate to technical and non-technical audiences

Required Qualifications

Bachelor’s degree in Engineering, Aviation, or a related field, or equivalent technical experience

2–5 years of experience in technical support, avionics, or a related field preferred

Basic knowledge of digital electronics and RF systems; familiarity with avionics systems preferred

Strong analytical and troubleshooting skills

Excellent verbal and written communication skills and the ability to collaborate across teams

Self-starter with a strong work ethic and willingness to learn and grow

Proficiency in Microsoft Office

Proficiency in Salesforce

Experience using automation and AI tools to streamline workflows and improve operational efficiency

Demonstrated a continuous improvement mindset, with the ability to evaluate processes and implement more effective ways of working

Ability to adopt and promote automation and AI tools to improve team speed, quality, and execution

Preferred Additional Skills

Experience supporting commercial avionics products in a customer-facing or technical support environment

Familiarity with flight recorders, electronic standby instruments, SATCOM, TCAS, TAWS, or related avionics systems

Experience preparing technical documentation, service bulletins, or customer training materials

Exposure to reliability analysis, root cause investigations, and corrective action processes

Experience working with airline, OEM, MRO, or aviation customers

Understanding of aviation maintenance practices and operational environments

Ability to work effectively across global teams and multiple time zones

Avionics Technical Support Engineer

About the role

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