About the role
We are seeking a skilled ServiceNow Developer with strong experience in integration and reporting through APIs and dashboards, building and supporting API-based integrations between ServiceNow and enterprise systems such as SAP, Azure, and GCP, and monitoring tools. The candidate should also have hands-on experience in developing custom APIs, reports, and dashboards in ServiceNow.
Responsibilities:
- Develop, configure, and maintain inbound and outbound integrations between ServiceNow and enterprise systems (SCCM/MECM, cloud, monitoring, IAM, etc. ).
- Build and maintain REST, SOAP, and scripted REST APIs to streamline data flow and enhance service delivery, ensuring secure, scalable, and reliable data exchange.
- Implement delta-based and scheduled data synchronization to efficiently manage large data volumes.
- Ensure the standard authentication mechanism is followed while integrating with enterprise applications.
- Apply ServiceNow security standards using ACLs, roles, and scoped application controls.
- Design robust error handling, retry mechanisms, logging, and monitoring integration health.
- Document integration flows, maintain design documents, and operational runbooks for long-term support.
- Develop and maintain custom reports and dashboards.
- Stay up to date on the latest ServiceNow releases, features, and best practices, as well as financial-industry technology trends.
- Detect errors and issues, troubleshoot systems, and resolve incidents. Develop and maintain clear and concise technical documentation.
- Contribute to the continuous improvement of the IT service landscape, its processes, and its standards. Monitor performance and implement optimizations to ensure systems are running smoothly and efficiently.
Requirements:
- Bachelor's degree in computer science, information technology, or a related field.
- Proven experience of 8+ years in ServiceNow integration development and administration, including strong technical knowledge in scripting, dashboard configuration, and integration.
- Proficiency in JavaScript and hands-on experience with all of the following: REST/SOAP integrations, client scripts, business rules, Flow Designer and workflow, ACLs, performance analytics, HTML, CSS, and other web development technologies.
- Strong understanding of ITIL framework principles (ITIL Foundation certification preferred).
- Experience with ServiceNow platform upgrades and migrations.
Preferred ServiceNow certifications:
- ServiceNow Certified Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Analytical, problem-solving, and communication skills.
- Experience working in the financial services industry or another highly regulated environment is highly desirable.
- Excellent proficiency in written and spoken English is required. Basic German is a plus.