About the role
Skills required:
- AWS Connect, Amazon Connect Agent Workspace, Python, Amazon LEX, Lambda Integration, Lambda, Step Functions, S3, API Gateway, Dynamo DB, CloudWatch, CloudFormation, IAM, CloudFront,
Responsibilities
- At least 8 years of AWS Connect experience
- Experience in implementing Amazon Connect Agent Workspace for contact centers
- Experience in customizing Amazon Connect Agent Workspace, integrating with 3rd-party applications, and designing Agent Workflow Guides
- Experience building conversational interfaces using Amazon LEX
- Capability to write CloudFormation templates
- Experience working with Azure DevOps and GitHub
- Must have good communication skills and Team leading experience
- Develop PoCs, prototypes, demonstrations and assets
- Work with AWS business development, sales and architecture teams for campaigns, opportunities and solutions