NextHire Try for free

Tata Consultancy Services

Posted 29 Sep 2026

B-2-B Collector

Apply with NextHire Auto Apply fills in the application for you.
Team
BUSINESS PROCESS SERVICES
Posted
29 Sep 2026

About the role

Job Purpose: To process transactions / to handle calls/Chat to the end customers with compliance to SOPs as defined by the client. Profile Requirement ⮚Contact customers daily for Collection activities as per the requirement via Email/Inbound/Outbound calls/Chat ⮚Good understanding of OTC Lifecycle, B2B Business ⮚Meet the required productivity metrics as per defined target for the line of business ⮚Review the account for credit payments, arrears, dispute status and make recommendations to Team lead or Supervisor as per the SOP ⮚Negotiate customer disputes to resolution and documents the root cause as per the SOP ⮚Resolving customer queries on the first call for customer led experience ⮚Influencing and negotiating with the customers to ensure a satisfactory outcome for both the parties (client/customer)  ⮚Provide customer service and develops relationships with internal/external customers and suppliers ⮚Liaising with the cash application team, customer service, dispute management, billing team and dealers/suppliers for faster resolution as per the SOP ⮚100% Work from Office.
Competencies/Skills:  ⮚Excellent telephonic handling soft skills/interpersonal skills  ⮚Good oral & written communication to communicate with internal and external stakeholders ⮚Customer focused, enthusiastic and flexible to be approached for win-win situation  ⮚Ability to adapt and work in a targeted environment as per the process requirement ⮚Good analytical thinking, questioning, negotiating and influencing skills  ⮚Adaptable to change and ability to work under pressure to meet the monthly targets/deadlines ⮚Should be customer centric and be focused on delivering excellence as per the process ⮚Basic keyboard proficiency and multitasking while handling calls ⮚Ability to work with the team and focus on the assigned accounts ⮚Should be willing to work in night shifts / month end extension as per the client request ⮚Effective MS office skills (MS Excel) Qualifications: BACHELOR OF COMMERCE

85% of jobs are never posted

The AI Outreach Agent writes to recruiters and hiring managers at the companies you pick, from your own Gmail.

Try AI Outreach