About the role
Designation: Buyer Relationship Manager
About the role: To develop or grow the region for the bank auction channel in coordination with the plans set for the business.
Responsibilities:
- To build and maintain relationships with existing buyers/dealers/sellers.
- To be responsible for the business operations of the allocated region according to operational standards.
- To monitor live auctions, training and support to buyers to bid online, ensuring competition & quality during auctions.
- To follow up with dealers for payments and sellers for documentation.
- To coordinate with buyers & sellers for smooth closure of deals.
- To report payment status and daily progress.
Additional Responsibilities:
Reporting Team
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- Reporting Department:
Educational qualifications preferred
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Required work experience
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Key Performance Indicators:
- TAT for query and escalation management
- Approval Count against Bid Received (Target/Achievement)
- NPS Score—to be measured by an external agency and attributed to the smallest possible unit. Measured as % of target score
- New Buyer Acquisition (Target vs Actual)
- Existing buyer renewals (Taget vs Actual)
- TAT for payment collection from buyers (as per buyer SOP)
- Count of payment collection (Target vs Actual)
Required Competencies:
- Basic Exposure of MS Office
- Strong coordination skills
- Fluent in local language
- Strong time-management and communication skills.
- Highly motivated, go-getter attitude, ready to take challenges.
Required Knowledge:
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Required abilities
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Specific requirements
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Other details
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